Free Resource

Helping a parent when nobody will talk

The refusal is your parent's privacy working as designed, and there is a proper way through it. This free guide covers authorization, building one picture of the bills, and the conversations that come with it.

You shouldn’t have to become your parent’s billing department to help them.

Cover of the Parents and Medical Bills guide.
Whole file togetherParent stays in controlMedicare documents readAnswers within 48 hours

Your free help

  • Why billing offices refuse to talk, and the authorization that turns every future call into a yes.

  • Medicare's own free authorization form, and a two-voice phone script for the calls before it processes.

  • One tracker for a parent's whole file, with the Medicare Summary Notice explained.

  • The conversations: with your parent, about hardship, and with the free help that already exists.

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See it in practice

Example bill: a statement showing a balance due of $230.00 after Medicare processing.
A hand-drawn underline beneath the balance due of $230.00.
Example Medicare Summary Notice: the maximum you may be billed is $0.00.
A hand-drawn ring around the maximum-you-may-be-billed amount of $0.00.

PatientStand Medicare check

Billed $230 that Medicare had already covered.

We read the bill against your Medicare Summary Notice and prepare the query, so you pay the approved share, which may be nothing.

See what we’d check

What PatientStand does differently

A person reads every line, not software.

One flat fee, never by the hour.

Plain language, answers within 48 hours.

Checked against the hospital's own published prices.

When you don't want to figure it out yourself

You can do all of this yourself. Or you can hand the hard part to us: we work out what is happening, what matters, and what to send, and prepare it for you to review and send in your own name.

The guide gets you this far

You know what you can handle for your parent and how to get organized.

PatientStand takes it from here

We keep the paperwork together, work out what needs attention, and prepare what needs sending. Your parent still decides and signs.

We take the hard part off your hands.

from$249

Where to go from here

Keep going yourself

Next free guide

See PatientStand at work

View an example

Hand us the hard part

Get help with my bills

This guide is general guidance and information only, not advice about your situation. Patient Stand prepares documents you review, sign, and send yourself.

Help me choose