Questions people ask before they start.
Everything below is a real question we get asked, answered plainly. If yours is not here, email us and we will answer it, and then it will be here.
About the service
How do I know I can trust this?
You send every document yourself, in your own name. You can see a sample of exactly what you will receive before you buy. Our prices are published on the page, and we never ask for a share of your savings or access to your accounts. Your documents are deleted 90 days after your order.
What exactly am I buying?
Documents. We prepare the letters, applications, scripts and forms your situation needs, written for your specific bills, your hospital and your state. You review them, sign them, and send them yourself.
Do you negotiate the bill for me?
No, and that is deliberate. We prepare the documents. You send them. It keeps you in control of your own accounts, and it is what lets us charge a flat price instead of a percentage of your savings.
Are you a law firm?
No. We are not a law firm, we do not give legal advice, and no attorney-client relationship is created by anything we do. If your situation needs a lawyer, we will tell you that rather than sell you something.
Are you a credit repair company?
No. We are not a credit repair organization and we do not offer to improve your credit score. What we do is prepare documents that challenge a bill or a debt. If the debt should not be there, correcting it is the honest route, and any credit effect follows from that rather than from a trick.
Are you connected to Medicare or the government?
No. We have no connection to Medicare, the Social Security Administration, or any government agency. The appeals and forms we prepare are official processes that anyone can use for free.
About the price
Why is this cheaper than the negotiation services?
Because we do a different job. They put staff on your case for weeks or months, calling providers and insurers on your behalf, and they price that work as a share of whatever they save. We prepare the documents and you send them. The work is bounded, so the price can be fixed, known before you pay a cent, and the same whether your bill is large or small. You are not paying for an outcome nobody can promise. You are paying for the paperwork to be right.
Why would I pay when free letter templates exist?
A template does not read your bills. It gives you a letter with a blank in it, and finding the duplicate charge or the phantom provider was always the hard part. A letter that names no specific error gets a form reply. A letter that quotes line 47 and cites the hospital's own itemized statement gets a person. And when the reply comes back confusing, the template is gone. We are still there, and you get a written answer within 48 hours.
Is there a minimum bill size?
No. Most paid services only make economic sense on large bills, because they take a percentage. A flat fee works on a four hundred dollar bill just as well as a four thousand dollar one.
Is there an income requirement?
No. Free help exists and often has one. We do not.
Will you charge me a percentage of what I save?
Never. Not on any product, not under any circumstances.
Is there a subscription?
No. One price, paid once. Nothing recurring.
About the work
What is an episode of care, and why does it matter?
One hospital visit does not produce one bill. It produces a bill from the hospital, another from the physicians, another from the imaging center, another from the lab. Our bill check and dispute package cover every bill from the same treatment, up to six of them, for one price. A letter about one bill does nothing about the other four.
What if my treatment produced more than six bills?
Tell us before you buy and we will be straight with you about whether the product still fits. We would rather turn away an order than sell you the wrong one.
How long does it take?
Your completed file is ready within 2 business days of us receiving your questionnaire and documents. If something is missing or unclear we will ask, and the clock pauses until you answer.
What if I get stuck?
Ask us. Every purchase includes 30 days of questions about your case, each answered in writing within 48 hours. You do the sending, but you are not doing it alone.
What happens if the hospital writes back and I do not understand it?
Forward it to us. That is exactly what the 30-day question window is for, and it is the moment most people give up. We answer in writing within 48 hours.
About outcomes
How much will I save?
Nobody can promise you a number, and you should be wary of anyone who tries. What the research shows is that questioning works. In a study published in JAMA Health Forum, almost three quarters of people who contacted a billing office about an error had it corrected. That is a reason to ask. It is not a promise about your bill.
Do you guarantee my bill will be reduced?
No. The decision belongs to the provider, the hospital, or the agency. What we guarantee is the quality of the documents, not the outcome of your case.
What if it does not work?
Before we deliver your documents, you can cancel for any reason and we refund you in full. After delivery, if they are not right, tell us and we redraft them until they are. That is the guarantee. It covers the documents, never the outcome, because no honest service can guarantee the second.
About your documents
Is it safe to upload my medical bills?
Your documents are stored privately, used only to prepare your case, and never used for advertising or analytics. They are deleted 90 days after your order completes. Our Privacy Policy sets out exactly who handles them and why.
Do you sell my information?
No. Never.
Are you HIPAA covered?
No, and we say so plainly. HIPAA applies to health plans, providers and their business associates. We are none of those. The protections you get come from data protection law and from the commitments in our Privacy Policy, not from HIPAA.
Still have a question? Email support@patientstand.com. We answer in writing.
About the service
You send every document yourself, in your own name.
You can see a sample of exactly what you will receive before you buy. Our prices are published on the page, and we never ask for a share of your savings or access to your accounts. Your documents are deleted 90 days after your order.
Documents.
We prepare the letters, applications, scripts and forms your situation needs, written for your specific bills, your hospital and your state. You review them, sign them, and send them yourself.
No, and that is deliberate.
We prepare the documents. You send them. It keeps you in control of your own accounts, and it is what lets us charge a flat price instead of a percentage of your savings.
No.
We are not a law firm, we do not give legal advice, and no attorney-client relationship is created by anything we do. If your situation needs a lawyer, we will tell you that rather than sell you something.
No.
We are not a credit repair organization and we do not offer to improve your credit score. What we do is prepare documents that challenge a bill or a debt. If the debt should not be there, correcting it is the honest route, and any credit effect follows from that rather than from a trick.
No.
We have no connection to Medicare, the Social Security Administration, or any government agency. The appeals and forms we prepare are official processes that anyone can use for free.
About the price
Because we do a different job.
They put staff on your case for weeks or months, calling providers and insurers on your behalf, and they price that work as a share of whatever they save. We prepare the documents and you send them. The work is bounded, so the price can be fixed, known before you pay a cent, and the same whether your bill is large or small. You are not paying for an outcome nobody can promise. You are paying for the paperwork to be right.
A template does not read your bills.
It gives you a letter with a blank in it, and finding the duplicate charge or the phantom provider was always the hard part. A letter that names no specific error gets a form reply. A letter that quotes line 47 and cites the hospital's own itemized statement gets a person. And when the reply comes back confusing, the template is gone. We are still there, and you get a written answer within 48 hours.
No.
Most paid services only make economic sense on large bills, because they take a percentage. A flat fee works on a four hundred dollar bill just as well as a four thousand dollar one.
No.
Free help exists and often has one. We do not.
Never.
Not on any product, not under any circumstances.
No.
One price, paid once. Nothing recurring.
About the work
One hospital visit does not produce one bill.
It produces a bill from the hospital, another from the physicians, another from the imaging center, another from the lab. Our bill check and dispute package cover every bill from the same treatment, up to six of them, for one price. A letter about one bill does nothing about the other four.
Tell us before you buy and we will be straight with you about whether the product still fits.
We would rather turn away an order than sell you the wrong one.
Your completed file is ready within 2 business days of us receiving your questionnaire and documents.
If something is missing or unclear we will ask, and the clock pauses until you answer.
Ask us.
Every purchase includes 30 days of questions about your case, each answered in writing within 48 hours. You do the sending, but you are not doing it alone.
Forward it to us.
That is exactly what the 30-day question window is for, and it is the moment most people give up. We answer in writing within 48 hours.
About outcomes
Nobody can promise you a number, and you should be wary of anyone who tries.
What the research shows is that questioning works. In a study published in JAMA Health Forum, almost three quarters of people who contacted a billing office about an error had it corrected. That is a reason to ask. It is not a promise about your bill.
No.
The decision belongs to the provider, the hospital, or the agency. What we guarantee is the quality of the documents, not the outcome of your case.
Before we deliver your documents, you can cancel for any reason and we refund you in full.
After delivery, if they are not right, tell us and we redraft them until they are. That is the guarantee. It covers the documents, never the outcome, because no honest service can guarantee the second.
About your documents
Your documents are stored privately, used only to prepare your case, and never used for advertising or analytics.
They are deleted 90 days after your order completes. Our Privacy Policy sets out exactly who handles them and why.
No.
Never.
No, and we say so plainly.
HIPAA applies to health plans, providers and their business associates. We are none of those. The protections you get come from data protection law and from the commitments in our Privacy Policy, not from HIPAA.