Free script
Know what to say when they call.
A short script for the phone: what to ask, what to confirm, what not to admit.
Send it to your inbox
What is inside
How to open
The first words that keep you in control of the call.
What to ask
Request validation in writing, so the burden goes back to them.
What not to admit
The phrases that can restart a clock, and how to avoid them.
How to close
End the call on record, with your next step clear.
The honest part
The script and the request are free to do yourself. What we prepare, for a flat fee, is the written validation letter, with the right facts and the right timing. See the Collections Defense Package.
Patient Stand prepares documents and explains the process. We do not give legal, financial, medical or tax advice, we do not act on your behalf, and we cannot promise any outcome. We are not a law firm, a debt adjuster, or a credit repair organization. We are not affiliated with Medicare, any government program, any hospital, any insurer, or any collection agency. Deadlines are set by Medicare, your provider or the collector and never by us.
Nothing here is advice about your situation. It is general information, and it carries no guarantee or assurance of any outcome. Your circumstances may differ from the examples given. Where your situation calls for advice, speak to a qualified professional. Our full terms are at patientstand.com/terms.